cravecove Terms of Service

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Welcome to cravecove. These Terms of Service ("Terms") set out the conditions that apply when you visit, browse, or shop through the cravecove website, mobile platform, product offerings, and customer support channels. Your use of our platform, or your placement of an order, confirms that you accept these Terms as binding.

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1. Acceptance of Terms

When you access or use any cravecove service, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Carrying out fraudulent transactions or submitting false orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without authorization;
  • Attempting to breach site security, data infrastructure, or other users' accounts;
  • Reselling cravecove products for commercial profit without prior written consent.
• Account Security: You bear responsibility for safeguarding your account credentials and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional details, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where a clear pricing or typographical mistake occurs, cravecove may correct the error and amend or cancel any affected order before it ships, returning the full amount charged to you.
• Perishable Goods: Fresh or perishable items may show natural variation in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with serious allergies should carefully read the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may cap order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled by payment gateways that comply with PCI-DSS standards. The full payment amount is due before your order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, cancellation or modification is no longer possible.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, return eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

Every original element on the cravecove platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to cravecove and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing any of this material without permission is strictly forbidden.

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7. Limitation of Liability

To the fullest extent that applicable law allows, cravecove will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict-of-law rules. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to cravecove's support team so we can seek an informal resolution.

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9. Changes to These Terms

cravecove may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: cravecove
• Customer Support Email: [email protected]
• Customer Support Phone: 13052066303
• Physical Business Address: 1422 SW 93RD PL, MIAMI, FL 33174, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST